The caller heard silence for two seconds before the agent spoke
<p>A voice agent that felt broken on every first turn, and the latency budget I had to take apart stage by stage to find the two dead seconds.</p> <p>The bug report was one sentence: "callers keep talking over the greeting." I listened to the recordings and heard the same shape every time. The phone connects. The caller waits. One second of nothing. Two seconds of nothing. Then, right as the caller gives up and says "hello? are you there?", the agent starts its greeting, and now both of them are











