Unthread

Unthread is an AI-powered support tool designed for companies to provide customer support directly within Slack. It turns support requests into prioritized tickets with assignments and service level agreements. The tool allows for faster response times and resolutions by prioritizing important messages, enabling collaboration, and escalating conversations when necessary. Unthread uses AI to automatically categorize different types of messages and suggests responses based on common customer queri

With Unthread, existing slack channels can turn into a full-featured support inbox. Unthread enables you to track conversations in shared channels, assign ownership of incoming messages, view your assignments within Slack, and mark them complete to reach inbox zero. The tool automatically assigns new messages based on the channel and type of request. It also provides the function to add team members as watchers for new conversation threads ensuring everyone needed is in the loop.

The AI technology in Unthread is used for various purposes including the automatic categorizing of different types of messages like bugs, feature requests, and greetings. It is also responsible for suggesting responses to support representatives based on the commonly received customer requests. Furthermore, the AI technology enables automated message assignments, triaging, and escalation of conversations when breach in desired resolution time occurs.

Yes, Unthread is compatible with popular tools like Salesforce and Hubspot. It supports seamless integration with these and other tools, enhancing its functionality by allowing you to work with your existing digital ecosystem with minimal disruption.

Various industries can benefit from Unthread. These include FinTech, Infrastructure SAAS, HR Tech, Agencies, Open Source, and Productivity Tools. Each of these industries can utilize Unthread to provide efficient, effective customer support via Slack, thereby enhancing customer satisfaction and relationship.

Unthread offers different pricing plans based on the features and capabilities offered. The 'Basic' plan offers features like conversation tracking, dynamic message assignment, and Slack inbox access for free but caters only for your first channel. The 'Startup' plan, which is $125 per month, includes additional features like mass Slack messages, inbound email relay, integrations & API access, and SLA and response analytics. The 'Growth' plan includes even more features like mass email outbound,

Unthread prioritizes messages by considering various factors such as the importance of the message content. It enables users to easily loop in colleagues and escalate conversations to meet their service level agreement targets. This ensures quicker responses and resolutions.

Yes, support teams can assign ownership of incoming messages with Unthread. This feature allows support teams to best allocate resources and ensure that all customer requests are handled in a timely and efficient manner.

Unthread aids in achieving inbox zero by transforming support requests into prioritized tickets with assignments. Users can view their assignments within Slack and close them out once completed. This systematic approach to handling messages helps support teams effectively manage their tasks and work towards inbox zero.

Yes, Unthread allows for seamless collaboration within Slack. It enables support teams to share urgent messages with the right team members, ensuring all relevant individuals are included in the conversation. Teammates can be added as watchers for new conversations, allowing for immediate updates and collective problem-solving.