Numa

Numa Numa's main function in regards to dealership performance is harnessing the power of Generative AI to enhance various dealership processes such as capturing every RO, scheduling service appointments, responding to customer calls, setting rules for route conversations, and providing real-time service updates.

Numa Numa uses generative AI technology to automate several tasks in the dealership process. It autonomously captures Repair Orders (RO) and schedules service appointments, responds to 100% of customer calls, sets custom rules to route and label conversations, enhances Business Development Center (BDC) efficiency, and uses voice technology to detect customer intent. By doing so, it automates various tasks traditionally performed by human staff, freeing them for other important tasks and minimizi

Numa Numa improves customer experience by automating service updates, scheduling service appointments automatically, maintaining regular post-service updates, responding to 100% of customer calls, and providing personalized service at scale. It also eliminates hold music and unanswered voicemails which enhances the overall customer service experience.

Numa Numa captures every Repair Order (RO) autonomously without the need for human involvement. However, the specific mechanics of this process is not provided on their website.

Numa Numa automates scheduling service appointments by leveraging generative AI capabilities. Its automated algorithm can absorb customer requests, recognize the intent, and schedule appointments without needing human involvement.

Yes, Numa Numa's engineering enables it to respond to 100% of customer calls. The autonomous system built within it allows Numa Numa to efficiently manage all the incoming customer calls.

Numa Numa manages customer demands at scale by utilizing algorithmic efficiency of its AI to respond to calls, schedule service appointments, provide real-time updates, and capture all Repair Orders. This is achieved without the need to increase staff as Numa Numa performs these tasks autonomously.

Numa Numa offers functionalities that allow dealership teams to set custom rules to route and label conversations based on specific customer needs and dealership criteria. These rules help manage and classify customer interactions efficiently, but the exact details of how these functionalities work are not provided on their website.

Numa Numa improves the efficiency of a Business Development Center (BDC) through several key actions. It captures and manages every Repair Order (RO), responds to all customer calls, schedules service appointments and offers autonomous capabilities to route and label conversations. All of these functions are done autonomously, greatly reducing the workload on BDC personnel.

Numa Numa uses voice technology to detect customer intent in a bid to improve BDC efficiency. It leverages advanced Generative AI to interpret inbound calls and understands the intent behind customer inquiries, though the specifics of this technology are not detailed on their website.