Zigpoll

Zigpoll is a survey and feedback platform that is designed for capturing zero-party data directly from customers. Implementing multiple survey methods including post-purchase surveys, email capture campaigns, interactive polls and forms, Zigpoll allows businesses to gather insights at various stages of the customer journey. With a straightforward setup for Shopify, Bigcommerce and Wordpress, Zigpoll integrates with existing systems without requiring coding knowledge. Its dashboard offers an intu

With Zigpoll, businesses can capture and analyze direct feedback at key moments in the customer journey, including pre-purchase, post-purchase, post-fulfillment, and during instances of abandoned checkout. It empowers businesses to optimize their website, launch new products and build useful customer segments based on the responses. Zigpoll also offers the ability to identify trends in open-ended responses and provide actionable insights, thereby helping businesses make informed decisions. Plus,

Zigpoll provides a no-code setup for Shopify, Bigcommerce and Wordpress platforms. As a result, integration with these platforms is seamless and does not require technical expertise. The exact mechanics of integration are not directly mentioned but would generally involve logging into the Zigpoll dashboard to link the target platform using appropriate access credentials or API keys.

Zigpoll supports multiple question formats, although the specific types are not explicitly stated. This likely encompasses a variety of formats such as multiple choice, open-ended, rating scales, and yes/no questions, providing flexibility in the data collection process.

Branching logic in Zigpoll allows businesses to customize the survey flow based on the respondents' answers. When a specific answer is given to a question, the subsequent survey path changes to target questions relevant to that answer. This ensures the participant's journey is tailored and interactive, consequently improving engagement and the quality of the feedback collected.

Zigpoll allows businesses to offer incentives in their surveys as a reward for customer interaction. Although not explicitly conveyed, these incentives could range from discounts, access to exclusive content, or loyalty points, for example. This feature incentivizes responses and participation, thus leading to higher engagement and unmatched response rates.

Zigpoll's dashboard is designed with an intuitive user interface for easy analysis of survey data. It offers multiple charts and reporting dashboards, enabling users to distill survey information into actionable items. This facilitates easier understanding of zero-party response data and Net Promoter Scores at a glance, simplifying the decision-making process.

Zigpoll enables customization of targeting rules for surveys using advanced targeting features and third-party integrations. These allow businesses to ensure their surveys reach the right person at the right time. The delivery methods include options of email, SMS, or on-site surveys, and personalized templates addressing customers directly may be used as well.

Zigpoll's AI assistant is trained on user response data to provide automatic insights and trend detection. The bot automatically analyzes and identifies patterns in open-ended responses, providing valuable insights without requiring the user to read hundreds of responses. Additionally, it allows continual tracking of response trends over time to maintain awareness of customer reactions to changes or new product releases.

Zigpoll offers different pricing options to suit various business needs. The available options are 'Lite' (free), 'Basic' ($10/mo), 'Standard' ($25/mo), 'Plus' ($50/mo), and 'Pro' ($100/mo). Each higher-tier plan provides expanded benefits, including higher response limits, more team member accounts, the ability to send more emails, hiding Zigpoll branding, additional SMS messages, and enhanced support.