Cheers is positioned as a frontline brand control center. It is designed to help businesses monitor and manage their reputation through a system that directly attributes customer feedback, online reviews, and social mentions to specific frontline employees. Cheers helps answer three key questions ab...
Cheers.Tech
Customer feedback analysisCheers is positioned as a frontline brand control center. It is designed to help businesses monitor and manage their reputation through a system that directly attributes customer feedback, online revi
About Cheers.Tech
Cheers.Tech Key Features
- Customer feedback analysis
- Customer experience management
- Employee feedback
- Reputation management
- Customer feedback
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Pros and Cons of Cheers.Tech
Pros
- Employee-specific customer feedback
- Instant customer feedback
- No customer download needed
- One-tap customer feedback options
- Loyalty program integration
- Referral program integration
- NFC Smart Badges used
- Online review platform integration
- Identifies top performers
- Identifies areas for improvement
- Real-time brand monitoring
- Frontline brand control center
- Reputation management functions
- Social mentions analysis
- Business intelligence analysis
Cons
- No API available
- Reliance on NFC technology
- Requires physical badges/links
- Limited third-party integrations
- No mention of data security
- No mobile app
- No multilingual support
- No custom branding options
- No information on scalability
- Reliance on employee engagement
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Frequently Asked Questions About Cheers.Tech
What is Cheers?
Cheers is a frontline brand control center designed to help businesses monitor and manage their reputation via a system that links customer feedback, online reviews, and social mentions directly to specific frontline employees.
How does Cheers help in managing a brand's reputation?
Cheers aids in managing a brand's reputation by allowing businesses to attribute customer reviews and feedback, online mentions, and social references directly to the relevant frontline employees. This not only helps monitor the overall brand reputation but also pinpoints the individuals driving it.
How does Cheers connect customer feedback to individual employees?
Cheers utilizes NFC smart badges or unique links used by frontline employees to request customer feedback. When a customer interacts with these prompts, they are directed to a branded page where they can leave feedback. Cheers then automatically attributes this feedback to the specific employee, providing clear insights into who is driving success or where attention is needed.
What other functionalities does Cheers offer apart from reputation monitoring?
Apart from reputation monitoring, Cheers allows managers to recognize their top performers, provide targeted coaching, and make informed decisions. The platform also integrates with loyalty and referral programs to further heighten customer relations.
How does Cheers analyze social mentions?
Cheers employs advanced AI to analyze social mentions, deciphering sentiment and the potential impact on a brand's reputation. Each social interaction linked to the brand is instantly attributed automatically to the specific employee who has earned it.
How does the NFC smart badge work in Cheers?
The NFC smart badges in Cheers are used by frontline employees to prompt a customer to leave feedback. The customer can interact with these smart badges through a quick tap of their phone, leading them to a branded page with several one-tap options like leaving an online review.
Do customers need to install an app to use Cheers?
No, customers do not need to download any applications to use Cheers. They can instantly interact with the prompt through a quick tap of their phone or click of a unique link.
How does Cheers facilitate customer interaction?
Cheers facilitates customer interaction through its NFC smart badges or unique links that direct customers to a branded page. On this page, customers can leave an online review, join a loyalty program, or refer a friend, among other things.
How does Cheers assist in managing online reviews?
Cheers manages online reviews by providing a dedicated platform where customers can leave their reviews. Then, using AI, it attributes these reviews instantly to the specific frontline employees involved in the customer interaction.
Can Cheers be integrated with loyalty programs?
Yes, Cheers can be integrated with loyalty programs. When a customer is directed to the branded page, one of the options they can select is to join a loyalty program.
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