Viqal's Virtual Concierge

Viqal's Virtual Concierge works through WhatsApp by automatically handling guest inquiries, booking adjustments, and check-ins. It also recognizes when the conversation should be directed to a human staff member for more complex concerns. The chat feature operates in real-time, providing a fast and efficient means of communication.

Yes, Viqal's Virtual Concierge can be customized to respond to specific guest inquiries. This ensures that each guest has a personalized and efficient experience. The AI can handle a vast range of questions and is adaptable enough to process specific requests.

Viqal's Virtual Concierge automates booking adjustments by integrating with the hotel’s Property Management System. It allows guests to perform a variety of adjustments including changing booking dates, extending their stay, or upgrading rooms directly in WhatsApp, with the changes instantly updated in the PMS.

Absolutely, Viqal's Virtual Concierge operates 24/7. This ensures consistent assistance to guests at any hour of the day, accommodating different time zones and individual guest's schedules.

Viqal's Virtual Concierge integrates seamlessly with a hotel's existing tech stack, including PMS, CRM, and CRS systems. This unified solution allows for efficient guest services and ease in management by facilitating real-time data sharing across systems.

No, Viqal's Virtual Concierge requires no app downloads. It operates entirely through WhatsApp, allowing guests to interact with it directly on a platform they are already familiar with.

Handling check-ins and inquiries with Viqal's Virtual Concierge involves an automated process that operates in real-time. It integrates with the PMS to send pre-check-in forms, reducing time spent at the front desk. For inquiries, it chats naturally with guests on WhatsApp, offering quick convenience and service.

When Viqal's Virtual Concierge identifies a need to hand over to human staff, it smartly redirects the conversation. It is designed to recognize complex queries or situations that require human intervention to provide personalized and efficient guest service.

Yes, guests can change their reservation details such as booking dates, extensions, or room upgrades directly through Viqal's Virtual Concierge over WhatsApp, with all changes instantly reflected in the hotel’s PMS.

Viqal's Virtual Concierge identifies upselling opportunities by analyzing guest preferences and promoting the hotel's amenities and services within the guest chats. This AI feature spots optimal upsell chances to enhance the guest experience and increase revenue.