Parloa

Parloa is an AI Agent Management Platform used for advancing and automating customer service operations. It allows businesses to scale up a team of high-caliber AI agents that are capable of handling a variety of customer service interactions. Instead of following pre-set scripts, Parloa's agents execute dynamic, natural customer conversations. They also provide skills like real-time translation for phone communications, handling customer queries, routing inquiries to the right resources, and ex

The primary use of Parloa is to augment and automate customer service processes. It enables the creation and scalability of a team of digital AI agents to handle various customer interactions, delivering 24/7 support and improving overall customer experience through dynamic, unscripted conversations and a wealth of other specific capabilities.

Parloa's AI handles customer service interactions by simulating real, human-like conversations. These agents don't follow traditional rigid scripts, but instead, they partake in dynamic, natural dialogues with customers. They possess the ability to provide real-time translations for phone calls, manage specific customer inquiries, and appropriately guide customer queries to the relevant resources. These AI agents also execute customer authentication for added security.

Yes, one of the critical features Parloa's AI agents offer is real-time translation for phone conversations. This allows customer service to cater to a diverse user base and enhances overall customer experience by communicating in the customers' preferred language.

Parloa's AI agents are equipped to handle a variety of queries including specific customer inquiries related to the business's products or services. They are intelligent enough to sort requests by topic, priority, or context and capable of delivering instant answers to common questions based on the company's knowledge base.

Parloa's AI intelligently guides customer inquiries to the correct resources. This could be another AI agent, a human agent, or any appropriate resource, depending on the type, priority, or context of the inquiry. All this streamlines workflows and helps in faster resolution of issues.

For customer authentication, Parloa uses its AI agents that verify identities securely through a procedure of requesting and confirming personal information. This helps speed up the authentication process while maintaining a secure transaction.

Yes, absolutely. Parloa's AI agents can be seamlessly integrated into a company's existing business infrastructure. This capability ensures a smooth adaptation of the AI platform into the business's existing setup without the need for major overhauls.

Parloa provides businesses with the ability to customize the platform to address their unique needs. One such way is through the creation of custom skills for AI agents which can interact with a company’s systems and data through APIs, thus delivering solutions tailored specifically for a business's needs.

Parloa has robust, built-in security measures in place to ensure the safe and secure functioning of the AI agents and protection of business and customer data. Trust and safety are inherent in Parloa’s core operations.