JustCall

JustCall's primary function is to provide an AI-powered cloud phone and SMS system that is designed to maximize sales and improve customer support within contact centers. It facilitates streamlined communications among teams using a range of features.

JustCall assists in maximizing sales and improving customer support through its comprehensive suite of AI-powered tools. Conversation Intelligence helps drive customer satisfaction and agent productivity, while AI coaching quickly trains agents through personalized coaching plans. JustCall also features Automatic Call Scoring which instantaneously evaluates agent performance. Furthermore, it has an Agent Assist function that supplies real-time, AI-driven guidance to agents to boost success rates

JustCall comprises several key features, including Conversation Intelligence, AI Coaching, Automatic Call Scoring, Agent Assist, SMS Copilot and Agent Analytics. It also includes AI Call Transcription, Sentiment Analysis, and advanced sales and customer service functions. Additionally, it has a cloud phone system, messaging tools, outbound call center capabilities, business phone system features, and IVR or Call Menu functions. The call forwarding feature of JustCall allows for swift management

JustCall's Conversation Intelligence feature uses AI to promote customer satisfaction and optimize agent productivity. Specifically, it captures and analyzes details from every customer interaction, providing insights that help to understand customer sentiments, improve response quality, and deliver superior customer experiences.

The AI Coaching feature offered by JustCall facilitates accelerated training of agents. Specifically, this AI-driven tool creates personalized coaching plans which speed up agent training, hence augmenting overall performance. This allows organizations to enhance their service delivery and meet customer expectations efficiently.

JustCall's Automatic Call Scoring feature provides instant evaluation of agent performance eliminating the need for time-consuming manual assessments. This feature scores calls based on predefined criteria, enabling companies to benchmark agent performance, identify areas for improvement, and promptly implement necessary actions to drive effective business operations and customer service.

JustCall's Agent Assist feature employs real-time AI-powered guidance to improve agent performance and boost success rates. It provides agents with instantaneous, data-driven prompts and recommendations during live calls. As a result, agents are able to address customer queries more effectively, providing better resolutions and enhancing overall customer satisfaction.

SMS Copilot is a feature of JustCall that utilizes AI to deliver insightful business text messages. This tool facilitates crafting of precise and effective text communications, resulting in improved customer engagement, response rates and overall communication effectiveness.

JustCall's Agent Analytics feature offers comprehensive insights into agent performance. It delivers a 360-degree view of an agent's interaction with customers, providing detailed metrics and performance reports. These analytics can be used to highlight strengths, identify areas for improvement, and derive strategic decisions for enhancing customer service.

Yes, JustCall does automatically transcribe calls using its AI-based Call Transcription feature. This eliminates the need for manual note-taking, thus saving time and allowing agents to focus more on the conversation. Furthermore, it provides valuable insights and allows companies to analyze details from each call.