Aloware

Aloware is a premier contact center software equipped with contemporary communication and automation tools. It seamlessly integrates with various CRM systems, offering a suite of features including an advanced sales dialer, business texting tools, sales automation, compliant calling, AI voice analytics, post-call CSAT surveys, and AI SMS bot. Aloware also offers insightful metrics through its AI analytics for improved understanding of customer interactions, thereby providing efficient and scalab

Aloware is ideally suited for various industries including, but not limited to, real estate, law firms, finance, solar, recruitment, and automotive.

Aloware offers a suite of key features. These include an advanced sales dialer for outbound calling, business texting tools for efficient communication, sales automation options for streamlined operations, compliant calling for legal adherence, AI voice analytics for insightful customer interaction understanding, post-call CSAT surveys for feedback collection, and an AI SMS bot for automated, rule-based text interactions. It also caters to analytics and reporting needs, tracking important metric

Aloware enhances customer engagement through a plethora of tools and features. It offers business texting tools and AI SMS bot that ensures constant and efficient text-based communication with customers. Post-call CSAT surveys allow feedback collection to understand customer satisfaction and further improve customer interactions. Using its AI voice analytics, businesses can get detailed insight into customer conversations, enabling them to personalize interactions and better meet customers’ need

Aloware features seamless integrations into a multitude of popular CRM systems, allowing users to manage calls and texts directly within their CRM environment. All calls and text messages are recorded in the CRM and show up as activities with contacts. It also sends the call recording and its transcription to the CRM’s reporting for in-depth analysis.

Aloware's AI analytics feature provides insightful metrics for a better understanding of customer interactions. Its 'Smart Transcription' tool utilizes AI technology for near-instant call transcription and sentiment analysis, highlighting keywords, themes, tone, and sentiment in customer conversations, thereby allowing more accurate evaluations and better agent training.

Aloware's advanced sales dialer is designed for efficient outbound calling. It dials over 300 leads a day, handling voicemails automatically and recording call dispositions. It supports local presence dialing and facilitates automated follow-up texts after the call. This sales dialer allows for the execution of call campaigns, providing scripts and templates and having the capacity for more than 500 calls per day.

Aloware's AI SMS bot is an automated text-based communication tool. It applies rule-based interactions to respond to customer texts, offering quick responses, answering common questions, and providing information instantly. This not only speeds up the interaction process but also reduces the need for human intervention, making the process more efficient.

The post-call CSAT surveys on Aloware are designed to collect feedback from customers. These surveys are conducted after a call interaction, gathering customers' opinions on the call, evaluating their satisfaction levels, and gaining insights that can help improve future customer interactions and the overall customer experience.

Yes, Aloware offers comprehensive business texting tools. These allow for efficient 2-way communication with customers, including sending and receiving business texts and picture messages. These tools can also be leveraged for large-scale SMS/MMS campaigns. Aloware also has an AI SMS bot for automated text-based interactions.