Wonderway Coach

AI Coach by Wonderway is an automated sales coaching tool designed to provide automatic feedback on every sales call. The tool aims to enhance sales performance by training, upskilling and certifying sales team members. Leveraging the power of AI, it auto-scores every call, therefore providing precise insights into the strengths and weaknesses of each sales representative. AI Coach by Wonderway tracks whether sales representatives follow the sales playbook and how this model can be improved. It identifies top performing behaviors to be replicated across the team. By integrating with existing diallers, video conferencing, contact center, and conversation intelligence tools, AI Coach enhances the outcome of sales calls. This tool uses advanced large language models, allowing it to understand the context of the call and provide automated scoring and coaching feedback. Key features include instant understanding of areas for improvement, auto-scoring of every call, alignment of team on sales process, and personalized coaching for each representative. A notable feature of AI Coach is its ability to set up customer scorecards reflecting the sales process. There is also a provision of template selection for major sales methodologies. They claim it to be a valuable tool for sales teams as it replaces the need for managers to manually listen to hundreds of calls for quality evaluation and instead provides automated and objective scoring and feedback.