Visihero

Visihero is an all-encompassing review management platform developed to assist businesses in improving their online reputation management. Key features of Visihero include automatic review synchronization across platforms, customizable widgets for showcasing positive feedback, and AI-powered responses. Visihero has also introduced an innovative feature of automated review gathering via SMS or email. What's unique is their feedback form that gives organizations an opportunity to establish direct

Visihero's automatic review syncing feature allows businesses to import existing reviews from popular review platforms. This feature works by regularly scanning and collecting reviews posted on different platforms, keeping the business's review data up-to-date in one centralized place.

The customizable widgets in Visihero are tools businesses can use to showcase their positive feedback. These can be effortlessly added to their website to highlight top reviews. Businesses can personalize these widgets' design to seamlessly fit their brand identity and choose which leading review platforms they want to display feedback from.

Visihero's AI-powered response feature enables businesses to automate their interaction with customer feedback. Using AI technology, Visihero can generate apt responses to customer reviews. This automation can save significant time for businesses, while maintaining a consistent and prompt interaction with customers.

Visihero's automated review request is a feature that automatically solicits reviews from customers via SMS or email. Businesses can employ this feature to save time and maximize the collection of customer feedback. By engaging the customer directly, the feature increases the chances of accruing impactful reviews and further boosts the business's online reputation.

Visihero's feedback form offers businesses an opportunity to have direct communication with their customers. Upon receiving feedback, businesses can understand their customers’ views and experiences with their products or services. This understanding enables them to identify areas of improvement, providing them with a solid foundation to make necessary enhancements to their offerings.

Visihero's sentiment analysis tool analyzes customer feedback and determines the sentiment behind the comments. Whether it's positive, negative, or neutral, this tool provides insights into customers' opinions about the business, enabling a deeper understanding of customer feelings and experiences, and furnishing valuable data that can be used for strategic decision-making.

Visihero assists businesses in managing negative feedback through its immediate alert system. When a new review or rating is posted, the business is alerted, allowing them to promptly address and resolve any negative feedback. Additionally, Visihero's unique feedback form allows customers to provide private feedback before it becomes public, giving the business a chance to troubleshoot issues ahead of time.

Visihero consolidates reviews from a variety of platforms including Google, Facebook, Trustpilot, Yelp, Yellow Pages, TripAdvisor, Yell, and Zillow, among other sites. This allows businesses to seamlessly manage their online reputation across multiple platforms from a single unified platform.

Visihero provides API integrations to enable businesses to incorporate their review management process into existing workflows. This allows for automating and triggering review requests, adding customers to campaigns, and integrating Visihero with other business tools used by the organizations.