Tiledesk

Tiledesk is a platform that enables businesses to leverage open-source chatbots for automating customer service across multiple channels, resulting in enhanced customer engagement. By embedding AI agents, Tiledesk manages customer communications through various digital channels, using AI options such as a live chat widget, a unified messaging system, and a chatbot. It also provides adaptive multichannel chatbot design, mobile apps, a chatbot knowledge base, and integrations with other platforms

The AI agents in Tiledesk streamline the process of customer service automation by interacting with customers across various digital platforms. Their functionality is powered by advanced Large Language Models which deliver precise, conversational, and timely responses to incoming customer queries. The AI agents are also programmed to recognize complex issues, and when such a situation arises, they are capable of handing over the conversation to human agents, thus ensuring continuous and efficien

What distinguishes Tiledesk from other AI tools is its unique blend of features like adaptive multichannel chatbot design, unified messaging, and integrations with popular platforms like WhatsApp Business and Facebook Messenger. It also hosts a no-code chatbot builder through its Design Studio and offers a wide range of templates to enable quick and efficient chatbot setup. Its AI agents are powered by Large Language Models, enabling conversational and accurate customer responses. Tiledesk also

Tiledesk integrates with a range of platforms to provide multichannel support and better service automation. Some of these integrations include WhatsApp for Business, Facebook Messenger, Dialogflow, Rasa, Zapier, PrestaShop, and WordPress.

Yes, Tiledesk can be utilized across different industries. Its robust features can be tailored to the specific use-case requirements of diverse sectors, including E-commerce, Financial Services, and Education.

Businesses would choose Tiledesk over other AI tools because of its comprehensive range of features, starting from an open-source, no-code chatbot builder to extensive integrations with various platforms. Another added advantage is its Large Language Model that enhances the precision and conversational fluency of chatbot responses. Tiledesk also offers a seamless handover from AI agents to human agents for complex issues, ensuring continuous and efficient customer support.

Tiledesk's Design Studio is an open-source, no-code chatbot builder. It allows for the efficient design of dialogue flow, enhancing the scope of conversation with customers. This assists businesses in creating industry-specific chatbot models that execute tasks ranging from immediate responses to lead generation and customer ratings.

Tiledesk handles multichannel support by unifying customer communications across various platforms. By connecting to popular platforms like WhatsApp Business and Facebook Messenger, Tiledesk ensures that businesses offer consistent, immediate, and automated customer service regardless of the customer's chosen channel.

The Knowledge Base in Tiledesk is a repository that stores company information and assists in providing prompt and accurate responses. It equips the AI Agent with the capacity to reference the stored data to deliver precise and conversational responses to customer queries. By integrating the knowledge base, businesses ensure continuous support for both customers and employees.

Tiledesk uses advanced Large Language Models to drive its AI agents. These language models leverage machine learning to generate text that is similar to human-penned content. This results in responses which mimic human conversation, enhancing customer engagement and expediting response times.