tawk.to is a suite of free, comprehensive chat tools for websites. Its offering includes live chat software which allows businesses to monitor real-time traffic and interact with visitors on their website. In addition to the live chat feature, the platform also serves as a Customer Relationship Mana...
tawk.to is a suite of free, comprehensive chat tools for websites. Its offering includes live chat software which allows businesses to monitor real-time traffic and interact with visitors on their web
About Tawk
Tawk Key Features
- Website to chatbot
- Chatbot platform
- Interactive chatbot
- Sales chatbots
- Customer support chatbot
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Pros and Cons of Tawk
Pros
- Free comprehensive chat tools
- Includes live chat software
- Real-time traffic monitoring
- Interactivity with website visitors
- In-built CRM tool
- Contacts management and organization
- Help Center feature for self-service
- Provision of Chat Pages for customization
- Supports team chat for collaboration
- Efficient response to customer inquiries
- Proactive engagement with potential customers
- Option to hire chat agents or virtual assistants
- Multiple language support
- Easy set-up process
- Suite of services beneficial for customer service
Cons
- Limited bot training capabilities
- Lacks on-premise solution
- Dependent on Google Cloud
- Limited customization options
- Potential latency issues
- No data backup options
- No multi-channel support
- Hiring chat agents costs
- Not suitable for heavy traffic
- New features might be unstable
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Pricing Model
Pricing model:
Pricing model: Free | Paid options from: Free
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