What is Symbl

Symbl.ai is a conversation intelligence platform that offers developers real-time transcription and insights of unstructured conversation data using advanced deep learning models. The tool provides solutions to various industries such as revenue intelligence, events and webinars, remote collaboration, contact center, and recruiting intelligence. Symbl.ai’s features support custom trackers, summarization, topic modeling, transcription, conversation analytics, and pre-built UI and components for voice, audio, and text data. With its APIs technology, Symbl.ai allows real-time and asynchronous speech recognition for unstructured human conversations, enabling the tool to add intelligence with a single API call. Additionally, the platform provides keyword, phrase, and intent detection in real-time, both in less than 400 milliseconds and via batch/asynchronous requests. Symbl.ai includes speech-to-text integration, allowing the most accurate and asynchronous speech recognition API that is built for human conversations. The tool’s conversation analytics generate various metrics to enhance user or agent conversation analytics such as talk-to-listen ratios, words per minute, talk time, and topic-based sentiments. Symbl.ai also supports processing conversations and extracting insights across various conversation channels such as video or audio files, telephony, and streaming. Moreover, Symbl.ai prioritizes customer support, providing flexible plans with no usage commitments and scalable growth options.

Pros And Cons Of Symbl

Pros

Real-time transcription
Insights of unstructured conversation
Advanced deep learning models
Custom trackers support
Topic modeling
Pre-built UI components
Real-time and asynchronous speech recognition
Keyword
phrase
intent detection
Speech-to-text integration
Conversation analytics
Video
audio
telephony
streaming processing
No usage commitments
Scalable growth options
Abstractive and context-aware summarization
Hierarchical topics extraction
Enhanced user or agent analytics
Can integrate with various conversation channels
Solutions for multiple industries
Reliability and performance
Enterprise grade security
Ready-to-use ML models
Customizable ML models
Easy API integration
Dedicated account support and SLAs

Cons

Data security compliance unspecified
Limited language support
Dependent on internet connection
No offline usage
No dedicated mobile application
Real-time accuracy not specified
Potential latency in analytics
Limited customisation options
Training for use required
Accurate transcription not guaranteed

Pricing Of Symbl

FQA From Symbl

What is Symbl.ai?

Symbl.ai is a conversation intelligence platform that uses advanced deep learning models to offer developers real-time transcription and insights from unstructured conversation data.

What industries can Symbl.ai provide solutions for?

Symbl.ai provides solutions for various industries including revenue intelligence, events and webinars, remote collaboration, contact center, and recruiting intelligence.

What features does Symbl.ai offer?

Symbl.ai offers features such as custom trackers, summarization, topic modeling, transcription, conversation analytics, pre-built UI and components for voice, audio, and text data.

How does Symbl.ai's transcription work?

Symbl.ai's transcription is powered by a real-time and asynchronous speech recognition API built specifically for unstructured human conversations. It enables accurate transcription of spoken words to text.

How does Symbl.ai's conversation analytics work?

Symbl.ai's conversation analytics generate various metrics like talk-to-listen ratios, words per minute, talk time, and topic-based sentiments to enhance user or agent conversation analytics.

What can Symbl.ai's pre-built UI and components do?

Symbl.ai's pre-built UI and components facilitate the ease of integration into applications or workflows. They handle voice, audio, and text data and offer customization of UI look and feel.

Can Symbl.ai process conversations across different channels?

Yes, Symbl.ai can process conversations and extract insights across a variety of conversation channels such as video or audio files, telephony, and streaming.

What is Symbl.ai's API technology?

Symbl.ai's API technology enables real-time and asynchronous speech recognition for unstructured conversations. It also facilitates the addition of intelligence with a single API call.

How quickly can Symbl.ai detect keyword, phrase, and intent?

Symbl.ai can detect keyword, phrase, and intent in real-time in less than 400 milliseconds and via batch/asynchronous requests.

Does Symbl.ai provide customer support?

Yes, Symbl.ai provides customer support. It offers flexible plans with no usage commitments and options for scalable growth.

What are the pricing options for Symbl.ai?

Symbl.ai offers flexible pricing plans to accommodate users' varied requirements. Specific details should be referenced directly on their website for the most accurate and updated information.

What type of security certifications does Symbl.ai have?

Symbl.ai is secured with enterprise-grade certifications including SOC2 Type II, PCI, HIPAA, GDPR, and CSA CAIQ.

Does Symbl.ai offer any documentation or resources for using their tool?

Yes, Symbl.ai offers extensive resources for using their platform including documentation, sample applications, community platforms, knowledge base, and a slack channel for developer-centric conversations.

What conversation metrics can Symbl.ai provide?

Symbl.ai can generate conversation metrics like talk-to-listen ratios, words per minute, talk time, and topic-based sentiments.

How is Symbl.ai optimized for developers?

Symbl.ai is optimized for developers with features like comprehensive APIs and SDKs. It also has a developer community, sample apps, and developer-centric documentation.

Can Symbl.ai provide insights in real-time?

Yes, Symbl.ai can provide insights in real-time, facilitating immediate understanding and action on the data.

What is Symbl.ai's tracking feature?

Symbl.ai's custom trackers feature supports tracking of specific items or themes across conversation data, enabling more focused and relevant analysis.

What does Symbl.ai's topic modeling feature do?

Symbl.ai's topic modeling feature can automatically detect and generate extracted, abstract and hierarchical topics in real-time from any conversation.

What is Symbl.ai's summarization feature?

Symbl.ai's summarization feature provides audio and video summarization that is abstractive, descriptive and context-aware with a single API call.

How accurate is Symbl.ai's speech-to-text integration?

Symbl.ai's speech-to-text integration is the most accurate real-time and asynchronous speech recognition API that is specifically built for unstructured human conversations.