Sierra

Sierra's primary functionality is to provide conversational AI support to transform customer service. It can understand context, jargon, typos and customize responses according to user's language of choice. Sierra's AI agents can react in real time to solve problems such as processing exchanges, updating subscriptions, scheduling deliveries, and altering reservations.

Yes, Sierra is designed to offer support in multiple languages. Sierra's AI agents can communicate with users in their language of choice, providing personalized and inclusive customer support.

Sierra uses advanced language processing and human-level reasoning capabilities to understand and adapt to each customer's specific needs and emotions. This implies that Sierra is attentive to the nuances of the conversation, understanding the context, the jargon and even typographical errors, thus improving the quality and effectiveness of each interaction.

Sierra AI agents can take real-time actions like updating subscriptions, changing reservations, processing exchanges, and scheduling deliveries, directly addressing and resolving customers' problems.

When Sierra encounters a problem it can't resolve, it doesn't stop there. Instead, it gathers crucial information and prepares a detailed summary of the issue. This summary is then transferred to customer service teams, thereby ensuring efficient escalation management.

Yes, Sierra provides 24/7 customer service. AI agents are continuously available to handle customer inquiries at any time of day, delivering responsive support around the clock.

During periods of high demand, Sierra is designed to scale up effortlessly, ensuring a smooth customer experience irrespective of the capacity.

Sierra constantly updates its AI agents, making them ready and adaptable for new product launches or policy changes. This means Sierra can smoothly incorporate new information, highlight new products, offer promotions or follow new policies as introduced by the company.

Sierra continuously learns from each interaction to enhance its performance. It utilizes sophisticated pattern recognition to spot early indications of issues and learns from these to improve future responses and actions.

Sierra features built-in quality assurance workflows that contribute to constant improvement and optimization. It maintains real-time performance monitoring, auto-tags and categorizes each conversation for a clear tracking system. It also has a system to flag conversations that need more attention from customer experience teams.