What is Shulex VOC

VOC AI is an AI-driven customer service platform that aims to optimize business operations and customer relations. It features an ‘AI Agent for Customer Service’, an AI bot powered by OpenAI, trained on business-specific data to provide precise responses to customer queries and avoid misleading answers. Another key feature is ‘VOC’, which provides VOC Analysis for Amazon sellers to understand their customers’ needs and preferences, thereby assisting in the development of better products and services. The platform also includes utilities like ‘Chrome Extension’ that aids in downloading and analyzing Amazon and Shopify reviews. VOC AI also offers services like sentiment analysis and customer analytics to comprehend customer emotion and preferences, enabling businesses to enhance their products and services. It provides competitive analysis to understand market competitors, and uses product research tools to help Amazon FBA product selection. The platform also includes features like review analysis and social listening across platforms like Amazon, TikTok, Facebook, YouTube, and Instagram to understand market trends and public sentiment. Other features include a range of free AI tools, such as ChatGPT alternatives, TikTok and Instagram hashtag generators, and a smart AI translator powered by ChatGPT. VOC AI also serves as a resource center, with a dedicated blog that shares insights, strategies, and best practices.

Pros And Cons Of Shulex VOC

Pros

Integrates with all eCommerce platforms
Compatible with social media platforms
Automated Voice of Customer Analysis
Product research capabilities
Enhances product development
Improves customer experience
Analyzes and exports e-commerce site reviews
Certified by TRUSTe
Member of Amazon Web Services Partner Network
Boosts business revenue
Provides VOC Analysis for Amazon sellers
Helps understand customer needs and preferences
Includes a Chrome Extension for review analysis
Sentiment analysis capabilities
Customer analytics services
Competitor analysis function
Product research tools for Amazon FBA product selection
Review analysis across various platforms
Social listening feature
Provides ChatGPT alternatives
Hashtag generators for TikTok and Instagram
Resource center with blogs and best practices
Amazon
Shopify review downloader and analyzer
Analyzes customer sentiments
Informs about market competitors
Supports multiple social media platforms
Extracts information from large PDFs
Has a FBA Calculator for cost checking
Optimization of listing contents
Deep customer demographics and behaviour analysis
Automates over 50% of customer questions
Continuous 24/7 chatbot support
Results in significant time-saving
Provides accurate and trustworthy support
Advanced customer review analysis
Informs about market trends
Automatically decodes customer conversations
Identifies market opportunities through sentiment analysis
Offers an affiliate and influencer program
Customised dashboards for actionable insights

Cons

No mobile app
Limited training data customizability
No free trial for enterprises
Domination by Amazon sellers
Limited social media channels
Lacks industry-specific solutions
Charges for message credits
Limited to English language
Analytics tool is complex

Pricing Of Shulex VOC

Free + from $79/mo

FQA From Shulex VOC

What is Shulex VOC?

Shulex VOC is an AI-powered customer voice listening and product research tool that understands and gains insights from e-commerce customer feedback and reviews.

How does Shulex VOC utilize AI and GPT-3?

Shulex VOC utilizes AI and GPT-3 technology to automate voice of customer analysis and product research, allowing it to understand customer preferences and needs from their feedback and reviews on ecommerce platforms.

Which e-commerce platforms does Shulex VOC support?

Shulex VOC supports all ecommerce platforms, seamlessly integrating with these platforms for efficient and effective data gathering and insight generation.

Can Shulex VOC help improve customer experience?

Yes, it aids in improving customer experience by helping brands understand their customers' needs and preferences from their feedback and product reviews, thus informing product development to align better with these needs.

What type of analysis does Shulex VOC offer for Amazon sellers?

Shulex VOC offers in-depth Voice of Customer (VOC) analysis to Amazon sellers. It utilizes AI to understand customer sentiments, needs, and preferences from their reviews and feedback.

Does Shulex VOC offer product research tools?

Yes, Shulex VOC possesses product research tools to assist, particularly Amazon FBA product selection by identifying market trends via competitive analysis and market share analysis.

Shulex VOC supports data analysis across major social media platforms which include Facebook, Instagram, YouTube, TikTok, and Amazon. This feature enables them to understand market trends and public sentiment.

What are the key features of the VOC AI platform?

The VOC AI platform features include an AI agent for customer service, VOC analysis, sentiment analysis, customer analytics, competitive analysis, product research, Amazon review analysis, chatbot alternatives, and various AI tools.

How does the AI Agent for customer service work in Shulex VOC?

The AI Agent for customer service in Shulex VOC, powered by OpenAI, is trained on business-specific data to provide accurate and responsive customer services, mitigating the possibility of misleading answers.

Can Shulex VOC analyze and export reviews across different e-commerce sites?

Yes, Shulex VOC is capable of analyzing and exporting customer reviews across major e-commerce sites, allowing for a comprehensive understanding of customer sentiments and needs.

Can Shulex VOC help in optimizing business operations and customer relations?

Yes, the VOC AI platform optimizes business operations and customer relations by employing AI to offer precise responses to customer queries, understand customers’ needs and preferences, and assist in designing better products and services.

What services does the Chrome Extension of Shulex VOC offer?

The Chrome Extension of Shulex VOC provides services such as Amazon and Shopify review downloader and analyzer, which help businesses to download and thoroughly analyze customer reviews from these platforms.

Does Shulex VOC offer market insight for competitor analysis?

Yes, Shulex VOC offers Shulex MI - Market Insight, a tool that provides sales estimations, competitive analysis, product research, and market share analysis to identify market trends and opportunities.

How does Shulex VOC use sentiment analysis and customer analytics?

Shulex VOC uses sentiment analysis and customer analytics to comprehend the emotions and preferences of customers. It does this by analyzing the underlying sentiments of customers’ feedback and reviews on various platforms.

What are the free AI tools provided by Shulex VOC?

Shulex VOC provides an array of free AI tools including ChatGPT alternatives for Amazon and Shopify sellers, TikTok and Instagram hashtag generators, a unit converter, username generator, and a smart AI translator powered by ChatGPT.

How does VOC AI assist in product development?

Yes, VOC AI assists in product development by providing in-depth analysis of customer reviews and feedback. The insights gleaned enable brands to understand their customers’ needs and preferences, thereby aiding in the creation of more customer-centric products.

What are the features of the ChatGPT alternatives offered by Shulex VOC?

The features of the ChatGPT alternatives offered by Shulex VOC include the capacity to streamline customer service by automating responses. These tools don't require a ChatGPT account to be used.

How can ChatGPT for Amazon Sellers in Shulex VOC benefit sellers?

ChatGPT for Amazon Sellers provided by Shulex VOC can benefit sellers by assisting them to maintain ongoing communication with their customers, providing immediate replies to questions, and interactive messaging services.

What are the services offered in the VOC AI Resource Center?

The VOC AI Resource Center comprises a dedicated blog that shares insights, strategies, and the best practices related to VOC. It also provides guides for products like Amazon FBA and reports on customer demographics and behavior for every Amazon product category.

Does Shulex VOC offer a demo or trial period before purchase?

Shulex VOC provides a demo and a free trial period, allowing potential users to experience the functionality of the platform before making a purchase decision.