Ping Parrot is an AI-powered chatbot which aids in automating customer support services on a user's website. The chatbot is capable of addressing numerous customer inquiries, reducing the need for human intervention to a significant extent. With a straightforward setup process that does not req...
Ping Parrot
Interactive chatbotPing Parrot is an AI-powered chatbot which aids in automating customer support services on a user's website. The chatbot is capable of addressing numerous customer inquiries, reducing the need for hum
About Ping Parrot
Ping Parrot Key Features
- Interactive chatbot
- Chatbots
- Chatbot platform
- Customer support chatbot
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Pros and Cons of Ping Parrot
Pros
- Automates customer support
- No coding required
- Perpetual availability
- Supports 80+ languages
- Option for human intervention
- Customizable appearance
- Trained with website content
- Manual update for knowledge-base
- Free plan available
- Multi-website integration
- Escalation to human agent
- Animates customer interactions
- Increases sales conversions
- Provides advanced analytics
- Responsive real-time human support
Cons
- No API available yet
- Manual update required after website changes
- Limits in free plan
- No auto-refresh for training
- Data storage privacy concerns
- No customization for in-conversation UI
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Pricing Model
Freemium
Pricing model: Freemium | Paid options from: $19/month | Billing frequency: Monthly
Frequently Asked Questions About Ping Parrot
How does Ping Parrot work?
Ping Parrot works by using the user's website content and FAQ sections to train itself. This training enables it to provide accurate and credible responses to various customer inquiries. Any changes made to the website content after chatbot training can be manually updated in the knowledge base. Ping Parrot can also escalate support to a human agent if it's unable to sufficiently address a query.
Can Ping Parrot handle inquiries in other languages?
Yes, Ping Parrot can handle inquiries in more than 80 different languages. This enables it to efficiently respond to queries from international customers.
Does Ping Parrot require coding knowledge for setup?
No, Ping Parrot does not require coding knowledge for setup. Its straightforward process ensures hassle-free integration into the user's website.
How can I integrate Ping Parrot into my website?
After its setup, Ping Parrot provides a unique URL which can be integrated into the website as a chat widget. Alternatively, users can directly link to it from their site.
Can the appearance of Ping Parrot be customized to match my brand?
Yes, the appearance of Ping Parrot can be customized to match the user's brand aesthetics. Options for customization include the chat widget's colors, the bot's name, its avatar, welcome message, and question suggestions.
Is there a limit to how much I can train Ping Parrot?
While there's a set limit for bot training in the free plan, users can upgrade to paid plans to remove this limit. This allows for extensive chatbot training.
What happens if I update my website content after training Ping Parrot?
Ping Parrot's training on updated website content isn't automatic. However, users can manually retrain it by selecting the pages in the knowledge section of the dashboard and pressing the retrain button. This update trains the chatbot with the latest content.
Which basic package does Ping Parrot offer and what does it include?
Ping Parrot offers a free plan including one chatbot and 20 message credits per month. 400,000 characters per chatbot are allowed for training. Additional features may be available as part of premium upgrades.
Can human support join the conversation during the Ping Parrot's chat session?
Yes, human support can join the conversation during a Ping Parrot chat session. This helps in escalating help for customers if the bot fails to address their queries.
How many languages does Ping Parrot support?
Ping Parrot supports more than 80 different languages. This makes it a very extensive tool in responding to international customers.
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