Perfect Wiki

Perfect Wiki is an AI-powered platform that transforms a company's database of knowledge into a continuous, evolving help center within Microsoft Teams. It brings together SOPs, FAQs, manuals, and guides to offer a self-service source of information. Perfect Wiki also features an AI chatbot that gives automated answers to repetitive questions straight from a company's particular dataset.

Perfect Wiki operates directly within the Microsoft Teams environment, creating a seamless integration with employee workflows. Users can pin the Help Center in Teams personal chat or channels, and view, create, and edit content straight in the Microsoft Teams. The AI chatbot can also be pinned in the Teams chat or channels.

The AI chatbot in Perfect Wiki responds to colleagues' and customers' questions with 100% AI-generated answers drawn from your data. It provides direct links to related articles for further reading. This means it analyses questions it receives, searches the knowledge base for relevant content, and then delivers an answer based on the data it finds.

Perfect Wiki uses AI technologies to automatically collate and organize content such as SOPs, FAQs, manuals, and guides into a self-service information repository. The AI sorts and processes the information, making it accessible and easily searchable. Along with this, AI chatbot answers spontaneous questions directly from the company's specific database.

Knowledge management in Perfect Wiki revolves around effortless conversion of company knowledge into an AI-powered help center in Teams. A firm can add SOPs, FAQs, manuals, and guides to create a professionally organized self-service help center. An AI chatbot can assist by providing automated responses to queries based on this accumulated knowledge. Additionally, AI-generated weekly reports can help continually improve the knowledge base by identifying content gaps, tracking changes, and reveal

Perfect Wiki ensures user data protection with several security measures. It stores user content in compliance with GDPR, and ensures data encryption in transit. It also maintains redundancies through automatic data backups held for up to 60 days.

Data in Perfect Wiki is secured by encryption in transit with perfect forward secrecy. This implies that the data being transferred from the source to the destination is encrypted and secure, making it nearly impossible for unauthorized entities to intercept or decipher.

Perfect Wiki abides by the requirements of GDPR by ensuring that the user content is stored in compliance with this regulation. This includes informing users about data collection and obtaining their consent, only collecting necessary data, and ensuring data is encrypted in transit.

Automated AI-generated weekly reports by Perfect Wiki offer a cumulative summary of the activity within the knowledge base. They indicate total page views, the most viewed pages, and content updates including created, updated, or trashed pages. They also showcase community engagement such as new comments, and search and bot queries.

Perfect Wiki uses its AI-generated weekly reports to identify data gaps and opportunities for updating information. The reports analyze performance metrics, user queries, page views, and unsuccessful queries to identify content that may be missing, obsolete, or ripe for enhancement.