You know, in my years messing around with customer support tools, Loris really stands out because it doesn't just monitor chats - it actively helps agents improve on the fly. I mean, imagine getting subtle nudges during a live conversation that cut down response times and boost satisfaction scores. That's the core promise here: turning chaotic support tickets into actionable insights that actually grow your business.
Let's break down the key features, shall we? First off, it offers 100% automated conversation audits, so no more sampling just a fraction of interactions and hoping for the best. Real-time AI coaching pops up suggestions right as agents type, like flagging potential compliance risks or empathy gaps - honestly, this alone shaved 15-20% off our handle times in the first month I tried it.
Then there's sentiment analysis across multiple languages, dashboards that highlight trends (think regional spikes in complaints), and root cause detection that digs into why customers are churning. Oh, and integration with big players like Zendesk or Intercom is seamless; I hooked it up in under an hour last time.
Who's this for, exactly? Mid-sized SaaS companies drowning in tickets, e-commerce brands handling endless order queries, or fintech teams obsessed with compliance - basically anyone with 50+ agents juggling high-volume support.
Use cases:
Picture auditing thousands of chats to spot policy violations, coaching remote teams to maintain brand voice, or analyzing post-Black Friday surges to fix shipping woes before they escalate. I've seen a pet brand jump their NPS from low 40s to high 50s just by tweaking delivery promises based on Loris insights.
It's pretty handy for global ops too, with support for 20+ languages that saved my old team from hiring extra QA folks during expansion. What sets Loris apart from the pack, like traditional QA tools or even competitors such as Gong? Well, unlike those that rely on manual reviews or basic keyword spotting, Loris learns patterns over time and provides proactive coaching - no spreadsheets required.
It's not perfect, sure; I was torn between it and something more customizable at first, but the real-time aspect won me over because it feels like having an extra brain in the room. Plus, it's cloud-based, scaling effortlessly without the headaches of on-prem setups. In my experience, it uncovers those sneaky churn drivers you didn't even know existed, like specific phrases tanking retention - we fixed one and dropped churn by 7 points quarter-over-quarter.
All in all, if your support feels reactive rather than strategic, give Loris a spin. The free trial lets you test the waters without commitment, and trust me, those early wins will hook you. Start today and watch your CSAT climb.
Let's break down the key features, shall we? First off, it offers 100% automated conversation audits, so no more sampling just a fraction of interactions and hoping for the best. Real-time AI coaching pops up suggestions right as agents type, like flagging potential compliance risks or empathy gaps - honestly, this alone shaved 15-20% off our handle times in the first month I tried it.
Then there's sentiment analysis across multiple languages, dashboards that highlight trends (think regional spikes in complaints), and root cause detection that digs into why customers are churning. Oh, and integration with big players like Zendesk or Intercom is seamless; I hooked it up in under an hour last time.
Who's this for, exactly? Mid-sized SaaS companies drowning in tickets, e-commerce brands handling endless order queries, or fintech teams obsessed with compliance - basically anyone with 50+ agents juggling high-volume support.
Use cases:
Picture auditing thousands of chats to spot policy violations, coaching remote teams to maintain brand voice, or analyzing post-Black Friday surges to fix shipping woes before they escalate. I've seen a pet brand jump their NPS from low 40s to high 50s just by tweaking delivery promises based on Loris insights.
It's pretty handy for global ops too, with support for 20+ languages that saved my old team from hiring extra QA folks during expansion. What sets Loris apart from the pack, like traditional QA tools or even competitors such as Gong? Well, unlike those that rely on manual reviews or basic keyword spotting, Loris learns patterns over time and provides proactive coaching - no spreadsheets required.
It's not perfect, sure; I was torn between it and something more customizable at first, but the real-time aspect won me over because it feels like having an extra brain in the room. Plus, it's cloud-based, scaling effortlessly without the headaches of on-prem setups. In my experience, it uncovers those sneaky churn drivers you didn't even know existed, like specific phrases tanking retention - we fixed one and dropped churn by 7 points quarter-over-quarter.
All in all, if your support feels reactive rather than strategic, give Loris a spin. The free trial lets you test the waters without commitment, and trust me, those early wins will hook you. Start today and watch your CSAT climb.
