Growparabolic

Parabolic is an AI-powered customer support assistant. It is optimized to speed up ticket resolution and is designed to be integrated into existing ticketing software. Parabolic can identify user intent and auto-generate replies, along with managing multiple rounds of conversations, attaching upsells and cross-sells based on customer's issues, and automatically categorize and index responses.

Parabolic integrates with existing ticketing software such as Intercom, Zendesk, and Helpscout. This integration enables it to embed within these platforms, providing seamless support without any need to switch to different tools or platforms.

Parabolic adopts a 'human-in-the-loop' model, allowing responses to be verified by agents before they are sent out. Every time an agent rejects a draft, Parabolic learns from these interactions and enhances its capability to improve with time, developing more accurate and sophisticated responses.

Parabolic's ability to detect a user's intent means it is designed to understand the underlying purpose or goal of a user's communication, regardless of the specific keywords used. This allows it to generate accurate responses that effectively address a user’s specific needs or concerns.

Parabolic auto-drafts responses by detecting user intent and then generating two kinds of replies: generalizable and customer-specific. Generalizable responses can be used for commonly occurring queries, while customer-specific responses make use of details from the internal database for a more tailored approach.

Yes, Parabolic is capable of managing multiple back-and-forths in a conversation. It can progressively navigate through ongoing dialogues and adjust its responses as the conversation evolves.

Parabolic uses upselling and cross-selling by detecting customer's issues and appending relevant upsells or cross-sells. This converts the customer support channel into a potential sales opportunity.

Parabolic's auto-categorize feature is designed to automatically tag and direct incoming questions into appropriate categories. For instance, the feature can classify questions related to payments, memberships, etc., making it easier to manage and respond to the queries.

The 'human-in-the-loop' model in Parabolic means that the response generated by the AI is verified by human agents before it is sent out. The model allows Parabolic to learn from the actions of human agents and continually improve its capacity to draft applicable responses.

Parabolic indexes responses by auto-indexing any response that you've ever messaged to a customer. Through this, it creates an extensive, reusable database for response management which enhances its capability to provide accurate replies swiftly.