Fluidworks

Fluidworks operates by deploying a 'Human Like AI Agent' for live video calls. This agent is trained to handle tasks across various stages of the customer journey, from discovery and demo calls to onboarding. The agent is capable of asking and answering questions, understanding customer needs, and conducting personalized demos of software solutions. The AI agent gains knowledge by reviewing sales demos, tutorials, documentation, and feedback calls with your Sales Development Representatives (SDR

Fluidworks adds value to different stages of the customer journey in several ways. During discovery calls, the AI agent engages in dialogue to understand the customers' needs and pain points. During demo calls, the agent acts as an Account Executive, providing personalized demos, explaining the software's functionality, solving business problems, and even discussing pricing. For onboarding, the agent runs comprehensive training sessions, familiarizing new users with all software features.

During discovery calls, Fluidworks' agent interacts with customers by asking and answering questions. The work of the agent at this stage centers around understanding the needs and pain points of the customer, thereby helping them to see the value of the product.

Fluidworks' AI agent mimics the tasks of a typical Account Executive. This includes providing personalized software demos, explaining software functionality, discussing pricing using a business rule engine, and solving business problems that the client may face.

Fluidworks' agent engages in dialogue with customers by asking and answering questions. It tries to understand their needs and pain points to recommend appropriate solutions. The agent aids in exploring the value of the product for the customer.

During demo calls, Fluidworks' agent provides personalized demos to clients. The agent can address any queries clients may have, explain in detail how the software solves their business problems, and discuss pricing using a business rule engine to propose discounts.

In the course of discussing pricing, Fluidworks' agent uses a proprietary business rule engine. This engine helps the agent propose discounts and talk through the pricing details with the customer, thus providing a customized pricing discussion based on the customer's requirements and the business rules defined.

During the onboarding process, Fluidworks' agent conducts comprehensive training sessions. These sessions are designed to get the customer up to speed with all the features of the software, ensuring a smooth transition and effective utilization of the software by the customer.

Fluidworks 'Agent' gains knowledge and understanding of your software and procedures by reviewing your sales demos, tutorials, documentation, and feedback calls with your SDRs or AEs. This active learning process arms the agent with the necessary information to handle queries and conduct demonstrations and trainings.

Fluidworks saves companies' pre-sales resources by automating the process of discovery calls, demo calls, and onboarding. This AI Agent can handle routine tasks, give demos, explain software functionality, solve business problems, handle pricing discussions, and conduct comprehensive onboarding sessions.