DeepConverse

DeepConverse is an advanced artificial intelligence platform specifically designed to automate customer service processes. It incorporates various AI tools and technologies including AI chatbots to enhance customer experience and facilitate business growth.

DeepConverse automates customer service processes through the employment of AI chatbots and interactive decision trees. It provides next-generation support chatbots for efficient, guided support and uses an Answer Engine to leverage existing knowledge resources for quick launching. DeepConverse also manages complex tickets using interactive decision trees.

Some of the key capabilities of DeepConverse include next-generation support chatbots for effective, guided support and interactive decision trees to handle complex tickets. It also features an Answer Engine that utilizes existing resources to quickly provide answers. The platform includes a functionality for agent handover in conjunction with Zendesk LiveChat, and provides strong analytics for decision-making and cost saving. It also has an in-built form builder for process streamlining.

The purpose of DeepConverse's Answer Engine is to leverage existing knowledge resources in order to quickly provide answers to customer queries. It enhances efficiency and boosts customer experience by delivering quick and accurate answers.

DeepConverse integrates with Zendesk LiveChat by featuring agent handover capabilities. It has the ability to swiftly scan for relevant support agents via Zendesk LiveChat, ensuring a seamless transition and a consistent customer experience.

'Agent handover capabilities' in DeepConverse refers to the AI platform's ability to rapidly scan and connect a customer query or issue to a relevant support agent. This functionality ensures a seamless transition from AI support to human interaction, when necessary.

DeepConverse facilitates informed decision-making and cost saving through its provision of rich analytics. These analytics offer comprehensive insights into customer interactions and support processes, supporting data-driven decisions and identifying areas where cost savings can be made.

The in-built form builder functionality in DeepConverse contributes towards streamlining support processes. It allows the creation of custom forms, which can assist in gathering relevant and specific information from customers while eliminating unnecessary steps in the support process.

DeepConverse boasts of more than 50 integrations, providing versatile compatibility across a variety of systems and platforms. While specific platforms are not detailed on their website, DeepConverse is known to integrate effectively with Zendesk and Salesforce.

DeepConverse supports multiple communication channels including web-based chat, email, and messaging through Facebook Messenger and SMS. This versatility ensures comprehensive service and allows customers to choose their preferred mode of communication.