Ariglad

Ariglad is an artificial intelligence tool designed for automatic creation and updating of knowledge base articles. It uses an analysis of customer support tickets and product release notes to provide current and detailed information. Its principal use is for the maintenance of help centers, enabling customer self-service through supplying updated articles derived from common support ticket inquiries.

Ariglad uses analytic algorithms to sift through the data present in customer support tickets and product release notes. It identifies common issues, questions, and topics to guide the auto-creation and update of knowledge base articles. The objective is to continuously provide current and relevant information that matches the demand indicated by these tickets and notes.

Yes, Ariglad can integrate with existing communication platforms such as Zendesk and Slack. This functionality ensures a seamless transition and effective data analysis from these platforms.

Ariglad has an approval process for newly suggested or updated articles. The AI generates a list of these articles, which then need to be approved before being auto-published to the knowledge base.

Ariglad enhances customer self-service by maintaining up-to-date and relevant articles in the help center. By analyzing customer support tickets, it identifies common issues and crafts articles to answer these questions, fostering a more efficient self-service experience for customers.

By using Ariglad, your company can save time previously spent on manual updates, as the AI handles the creation and updating of articles. It also provides data security by being compliant with SOC2 and GDPR standards, plus it improves support operations by keeping support content relevant. Moreover, Ariglad's ability to integrate with existing communication tools facilitates a smooth transition.

Yes, Ariglad maintains data security by adhering to SOC2 and GDPR compliance standards.

Yes, Ariglad offers a free trial that allows potential users to test its functionality with their system's data, prior to full deployment.

Yes, Ariglad provides a free trial so users can thoroughly explore its utility before adopting it fully.

Ariglad incorporates key security measures to ensure the safe handling of data. It is SOC2 and GDPR compliant, demonstrating its commitment to maintaining strict international data privacy and security standards.